Returns

30-Days Return Policy

You can request a return within 30 days of the order date. To do so, simply follow the instructions below.

  1. Contact our customer service via FB messenger or submit online form so we can confirm a few things with you.
  2. Pack the product(s) with the packing slip and attached labels/tags in the box/package of the original product(s).
  3. Address the package to Mamaway Returns, NO.81, CHUNG SHAN RD., TUCHENG DIST., NEW TAIPEI CITY 236, TAIWAN (R.O.C.)

Please note customers are responsible for the cost/postage for all returns with the exception of faulty items. Please note we don't provide any exchange service on international orders placed on this website. As Mamaway is not liable for the loss of any product being returned we highly recommend that you return using registered mail, and let us know your tracking information once you send back the return. Please ensure your packing slip is included in package.

Return Condition

  • Any returned item must be in the same condition with all labels/tags attached as the original.
  • For reasons of hygiene & safety, we are not able to accept the return of disposable items, briefs, swimwear, and tights unless faulty.
  • We don't accept any change of mind return on sale/ discounted items unless faulty.
  • When we receive your returned parcel, we will inspect the condition of the items before proceeding to reimburse the returned items. Items in an unsaleable condition will not be accepted for return and will be returned to you at your own expense.

Refund

  • Please note the shipping fee is not refundable. Any discount codes/ reward points applied to your purchase will be removed and no longer redeemable.
  • The refund may take 5-10 working days from reception of your return at our warehouse and will be made via the original payment method as purchased. An email notification will be sent to you once the refund has been processed.
  • If you would like a return on the style purchased as part of one of our promotions (ex. 50% off Any 3, buy 2 get 3rd free) then we consider the item you choose to keep as being the full price item if not meet the promotion requirement.
  • Free gifts are not eligible for a refund or exchange unless faulty, and must be returned in the case that your remaining order total is below the minimum value or quantity to receive the gift, otherwise, the value of the free gift will be deducted from the refund.

Faulty Items

We make every effort to provide products with the highest quality to our customers, so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact us through FB messenger or submit an online contact form.

Terms & Conditions

  • Import tariff standards vary from country to country. If the customs charges a return tariff on the returned goods, Mamaway will deduct the tariff and return the balance to you.
  • If the package needs to be returned due to customs duties incurred by the laws and regulations of various countries and the orderer’s unwilling to pay the customs duties, the refund amount will be deducted from the actual round-trip freight and customs duties incurred between the two places before returning the balance of the original order.
  • Due to the different exchange rates in different countries, the exchange rate difference caused by returning goods shall be borne by the members themselves.
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